Privacy Policy

Last updated: 15/04/2024

1. Introduction

Welcome to Escalium ("we", "our", or "us"). We are committed to protecting your personal data and respecting your privacy.

This Privacy Policy explains how we collect, use, and safeguard your information when you visit https://escalium.io and use our services.

Escalium operates from Spain and complies with the General Data Protection Regulation (GDPR).

2. Data Controller

Escalium

Email: hello@escalium.io

3. Information We Collect

3.1 Information You Provide

Name
Email address
Password (encrypted)
Billing information (processed securely via third-party providers)
Any content, files, or data you upload or generate within the platform

3.2 Automatically Collected Data

IP address
Browser type and version
Device information
Pages visited and interactions
Date and time of access

4. How We Use Your Information

We use your data to:

Provide, operate, and maintain our services
Manage user accounts
Process payments and subscriptions
Improve our platform and user experience
Communicate with you (support, updates, etc.)
Ensure security and prevent fraud

5. Legal Basis for Processing (GDPR)

We process your data based on:

Contractual necessity — to provide our service
Legal obligations
Legitimate interests — improving services, security
Consent — for marketing, cookies, analytics where required

6. Payments

We use third-party payment processors such as Stripe to handle payments securely. We do not store your full payment details.

7. Third-Party Services

We use trusted third-party services, including:

Google Analytics (analytics)
Google Search Console
Meta Pixel and Meta API (advertising and tracking)
Stripe (payments)
Email service providers (for transactional and communication emails)

These providers may process data on our behalf under their own privacy policies.

8. Data Retention

We retain your personal data only as long as necessary to:

Provide the service
Comply with legal obligations
Resolve disputes

If you delete your account, your data will be deleted or anonymized within a reasonable timeframe (typically within 30–90 days), unless legally required otherwise.

9. Your Rights (GDPR)

As a user in the European Economic Area, you have the right to:

Access your personal data
Rectify inaccurate data
Request deletion of your data
Restrict or object to processing
Data portability
Withdraw consent at any time

To exercise these rights, contact: hello@escalium.io

10. Account Deletion

You may delete your account at any time. Upon deletion, your personal data will be removed in accordance with our retention policy.

11. Data Security

We implement appropriate technical and organizational measures to protect your data, including:

Encrypted passwords
Secure infrastructure
Access controls

However, no system is completely secure.

12. International Data Transfers

Some of our service providers may be located outside the European Economic Area. In such cases, we ensure appropriate safeguards are in place (e.g., Standard Contractual Clauses).

13. Cookies

We use cookies and similar technologies for:

Analytics
Performance
Marketing

You can control cookies through your browser settings. Where required, we request your consent.

14. Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated date.

15. Contact

If you have any questions about this Privacy Policy, you can contact us at:

hello@escalium.io